We will accept all returns for 30 days (from the day on which you receive your package). If you would like to exchange an item for a different size, please return it and place a new order for the correct size. Your credit card will be credited for the original item value. Initial shipping costs are not refundable.

IMPORTANT: You need to return all of the packaging that came with the item (i.e. if the item came in a plastic bag or with a protective covering, you need to put it in that bag or box before sending it back to us). If it is missing packaging, you will be refunded less a 20% restocking fee. If you return an item in bad condition or without tags, we will return the item to you at your expense.

To return an item, all you have to do is download the following .pdf form and include it in your package. Adobe Reader is required to open the file. If you do not have Adobe Reader installed on your computer, download it here.

------------------Download RETURN FORM BELOW-----------------------
CLICK HERE FOR RETURN FORM, THEN PRINT OUT TO SEND.
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Return shipping is the responsibility of the customer. Do not send packages to us COD. They will be refused.

NOTE: We do not accept returns on items that have been worn or washed.

Please be sure you make your returns within 30 days.

If you do not meet the requirements for a return, we will be unable to issue you a refund. Please allow at least 2 weeks time for your return to be processed.

For further assistance, please e-mail us.

+ Payment Options
The Giant Peach accepts: Visa, MasterCard, American Express, Discover, or Money Order. Sorry, we currently do not accept PayPal.

What is a Money Order?
Money Orders are official checks which can be obtained at banks and some post offices. We have included this option for people who do not have credit cards. Please DO NOT use this option if you do not know what a Money Order is or if you are an international customer. We hold these orders until we receive payment. If we do not receive payment after 2 weeks, the order is canceled.

+ Using Your Credit Card
On the order entry form, enter your name exactly as it appears on your credit card. Then fill out your credit card billing address as it appears on your credit card statement. We need this information to take your order and validate your credit card. Please note that for certain orders, we may request a cardholder's signature.

+ Incorrect Billing Information
You are charging your own card when you place your order. We reserve the right to hold or cancel any order for suspected fraud or incorrect billing information. Affected customers will be contacted by our Orders Department. We do our best to contact our customers as quickly as possible whenever there is a credit card discrepancy. However, we cannot be responsible for delays or cancellations caused by lack of customer response.

+ Sales Tax
We are required to collect sales tax for orders shipping to any location in California. Please refer to your state's tax board for information about tax use in your specific state.

+ Order Changes or Cancellations
It may be possible to cancel or change your order if you call 1-866-384-7271 or e-mail IMMEDIATELY after placing your order with your full name and order information. If you have received a shipping confirmation, you may return the order for a refund (less shipping) after it arrives. Please refer to the instructions in the return section.

+ Combining Orders
In most cases, we are unable to combine shipping charges for orders that were placed separately. Please carefully review your order before you place it.

+ Receipts
You will receive a receipt via email. If you did not enter your email address correctly, you can contact us for a copy of your receipt/order information. Some mail systems block our emails, so you may want to adjust your settings to accept email from our domain. We send our receipts via email to reduce paper waste. You may also log into your account to print a copy of your receipt.

+ Inquiries
Please direct all order questions to the orders department by using our on-line contact form or call us at 1-866-384-7271 M - F 10:00 AM - 6:00 PM PST. All calls will be answered in the order received. Please do NOT call us repeatedly. We have a small staff, and occasionally we are all on another line. Please leave a message, and we will get back to you as quickly as possible. We appreciate your patience during the busier times of the year.

PLEASE NOTE: We are a warehouse and not a retail store. We can not accommodate walk-in sales.

+ Shipping Time
We are open M - F 10:00 AM - 6:00 PM PST. We generally fill orders within 24-48 hours on business days. Once an item has shipped, most orders arrive within two weeks. If you are in a different country, please allow extra time, as your item will have to pass through customs. Time in transit varies by country and by carrier. Orders placed after 10:00 AM PST will typically ship from our facility the next business day.

DOMESTIC orders are usually shipped via US Priority Mail, which generally takes 2-7 days to arrive.  We reserve the right to ship via other methods such as UPS or Fed Ex if we believe it will be a more secure method.   Some methods of delivery require a signature upon delivery.   This is to prevent merchandise from being left in an unsecure location and stolen. 

INTERNATIONAL orders are shipped via US First Class International Mail or International Express Mail.  First Class International shipping DOES NOT provide insurance or tracking, but we allow it to provide an economical option for lower value items.  If you are ordering a substantial amount of items or a high ticket item, we strongly advise using Express Mail which provides insurance and tracking.  We will be unable to replace items or credit you back if you have not chosen International Express Mail.  For some countries, the only option available is International Express Mail.  Effective immediately, orders shipping to Great Britain can only be shipped to the billing address of the credit card.

+ Shipping Rates
Shipping rates are based on item weight and packaging. For any order, put the items you'd like in the shopping cart and proceed to checkout. Once you tell the shopping cart where you live, it will figure out the shipping costs for you. For International Orders: Select shipping method manually based on your complete item weight total. International rates are figured to the closest pound.

+ Shipping Address Different From Billing
In most cases, we are able to ship to an address other than the billing address. Please make sure to enter the correct billing address in the order form and change the shipping name and address when prompted by the shopping cart.  We currently will not ship to addresses other than the billing address in Great Britain.

+ Shipping nternationally and to FPO Addresses & PO Boxes
We currently ship via a variety of methods, and we are able to accommodate orders shipping to other countries, military addresses and PO Boxes.

+ Customs Charges
For international customers, the Customs Bureau in your country may levy a duty on your package. We try to accurately value the cost of goods in your package and cannot be responsible for additional charges levied by your local Customs officials. Please do not ask us to undervalue your package-it is unethical and could jeopardize our ability to ship internationally.

+ Shipping Errors
If we make a mistake and sent you the wrong item, or if you received a damaged product, we apologize! We do our best to screen items before they are shipped. Please contact the order department for further information. You may use our on-line contact form.

+ Address Errors
Unfortunately, we cannot be responsible for packages that are mis-directed due to address information omitted or entered incorrectly by the customer. Please make sure you are including your entire shipping address (including your company name, street number and name, suite/apartment number, city, state/region, postal code and country). If it does not fit into the fields given, please type it out completely in the comments box. It is always a good idea to check with your local post carrier/office to make sure they are not holding the package for you. If your package is returned to us, we are happy to send it out again, but we will have to re-charge you for the postage. If a package is unclaimed and returned to sender, a refund for the item value of the order will be issued (less shipping costs).

+ Items Confirmed Delivered via Tracking or Delivery Confirmation
The Giant Peach cannot be responsible for items once they have been confirmed as delivered. We recommend that you have your packages shipped to a secure location. If you live in an apartment building or dorm, please check with your apartment manager or R.A., as many times they have accepted packages. You may also want to check with your post office and postal carrier to make sure they are not holding your package.

+ Picking Up Orders or Visiting Our Facility
We are a warehouse, and we are not set up to accommodate retail sales. If you’re in the area, we recommend visiting TRUE (1415 Haight St, SF and 1335 S Main St, Walnut Creek) and Upper Playground (220 Fillmore St, SF, 2509 Telegraph, Berkeley) for a selection of the shirts we carry as well as Amoeba (1855 Haight St, SF and 2455 Telegraph Ave, Berkeley) for music.

We are not currently adding any labels or clothing lines to the site, but you are welcome to send us information or catalogs to:

The Giant Peach
1805 Clement Ave
Suite C
Alameda, CA 94501

We are unable to confirm delivery or respond to each submission individually. NO CALLS, PLEASE

We only do online fulfillment for specific labels. If you have a question for a label or an artist, we can try to pass along your contact information, but we cannot guarantee they will respond. Please e-mail us for more information.
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If you have a question that wasn't answered here, you are welcome to e-mail us.

You may also call the office: 1-866-384-7271
Normal business hours are M - F 10:00 AM - 6:00 PM PST.

If you get the voicemail, please leave your name and phone number SLOWLY so we can call you back. Please be aware that we are also fielding calls from artists, managers, labels, but we will try to return your call as soon as possible.

+ Shipping Rates
Shipping Rates are based on item weight and packaging. For any order, put the items you would like into the shopping cart and proceed to checkout. Once you tell the shopping cart where you live, it will figure out the shipping costs for you. For International Orders: Select shipping method manually based on your complete item weight total. International rates are figured to the closest pound.

+ Customs Charges
For international customers, the Customs Bureau in your country may charge a duty on your package. We try to accurately value the cost of goods in your package and cannot be responsible for additional charges levied by your local Customs officials. Please do not ask us to undervalue your package -- it is unethical and could jeopardize our ability to ship internationally.

+ Shipping Time
We are open M - F 10:00 AM - 6:00 PM PST. We generally fill orders within 24-48 hours on business days. Once an item has shipped, most orders arrive within two weeks. If you are in a different country, please allow extra time, as your item will have to pass through customs. Time in transit varies by country and by carrier. Orders placed after 10:00 AM PST will typically ship from our facility the next business day.